1.4 Personas

✓ INSTRUCTIONS & DELIVERABLE

Each team member will conduct two interviews of people outside of class to understand their perspective on your chosen health issue and on chatbots. You will want to investigate the depth of each person's knowledge and passion about your topic. You will also want to gather their likes and dislikes with chatbots and chat interfaces in general. As a team review your interview responses and use this information to develop personas, one for each team member, that describe the context, needs, and frustrations of stakeholders, revealing opportunities to support meaningful value with your chatbot.

• Interviewing Users from Nielsen Norman Group **

• Personas Make Users Memorable for Product Team Members from Nielsen Norman Group.

❏ Deliverable Collect your team's personas into a single document or slide set.

★ RUBRIC

✓- Below Standard	✓ At Standard	✓+ Above Standard
Stakeholder personas are provided but lack clarity and offer limited value in understanding the stakeholders.	Stakeholder personas provide thoughtful descriptions of people that will guide the design of a valuable solution.	Stakeholder personas are vivid descriptions that will bring exceptional focus to the team's development work.